"Our strategy was to do a good job on the 80 percent of common queries
and ignore the other stuff," he said. But "it's the remaining 20
percent that counts," he added, "because that's where the quality
perception is."
-- Bill Gates. quoted in "The Coming Search Wars"
by John Markoff
New York Times
February 1, 2004, Sunday, Late Edition - Final
Section 3, Page 1, Column 5,
Money and Business/Financial Desk